Refund & Cancellation Policy
Last updated: July 21, 2026
We want every HomeTaste experience to be a great one. This Refund & Cancellation Policy explains when refunds or cancellations are available for our dining, catering, tiffin, and student meal services.
1. Online Orders & Takeout
Once a food order has been prepared, it is non-refundable. If you need to cancel an online order, please contact the location as soon as possible — if preparation has not yet begun, we will issue a full refund.
If your order is incorrect, missing items, or does not meet quality expectations, please contact us promptly with your order details and we will make it right.
Pickup-only: HomeTaste is not responsible for orders that are not collected within a reasonable time. Please confirm your pickup location and time when ordering.
2. Catering Orders
Catering requires advance booking. Deposits (if required) are refundable up to the cancellation deadline stated on your quote. After that deadline, deposits may be non-refundable as ingredients and staffing are committed.
Final guest counts must be confirmed by the deadline provided in your catering agreement. Reductions after the final-count deadline may not reduce the total price.
3. Tiffin Service
Tiffin subscriptions are prepaid on a per-meal or plan basis. If you need to pause or cancel your tiffin plan, please notify us at least 24 hours in advance of the next scheduled meal.
Prepaid meals that have not yet been prepared are eligible to be carried forward or refunded. Meals that have already been prepared are non-refundable.
4. Student Meal Plans
Student meal plans follow the same prepayment and scheduling rules as our tiffin service. Unused, unprepared meals remain eligible for refund or carry-over; prepared meals are non-refundable.
5. Gift Cards
Gift cards are sold in-store only and are redeemable toward purchases at HomeTaste. Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
In-store only: Gift cards are purchased and redeemed at our Kitchener and Waterloo locations only.
6. How to Request a Refund
To request a refund or cancellation, contact the HomeTaste location where your order was placed with your order or invoice number. Refunds are typically processed back to the original payment method within 5–10 business days.
7. Exceptions
We handle each request individually and may make exceptions in cases of illness, emergency, or other extenuating circumstances. Please reach out — we're happy to help.
8. Changes to This Policy
HomeTaste may update this Refund & Cancellation Policy from time to time. The latest version will always be posted here with a revised 'Last updated' date.