Accessibility Statement
Last updated: October 13, 2026
HomeTaste is committed to making our website and restaurants accessible to everyone, including people with disabilities. This statement sets out our accessibility policy, the standards we work to, and how to reach us with feedback or an accommodation request.
1. Our Commitment
We work to meet our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards Regulation, including the Customer Service Standard.
WCAG 2.0 Level AA is the web standard referenced by the AODA. We aim for WCAG 2.1 Level AA and continue to improve our site, because accessibility is ongoing work rather than a one-time project.
2. Website Features
Our website includes features designed to support assistive technologies: semantic headings and landmarks, keyboard navigation, a skip-to-content link, descriptive alt text on meaningful images, labelled form fields, and text that scales with browser zoom.
We use clear labels and structured data to help screen reader users understand navigation, forms, and content order. If any part of the site creates a barrier for you, tell us and we will provide the information or complete the task another way, including by phone.
3. Our Restaurants
Our Waterloo location offers dine-in seating and takeout. Our Kitchener location is takeout only, with counter service.
Service animals and support persons are welcome at both locations. You may bring and use your own assistive devices, and our staff are trained to serve customers with disabilities.
If you need help with entry, seating, reading the menu, or carrying your order to your vehicle, call ahead and we will be ready: Kitchener (519) 954-5666, Waterloo (519) 804-0065.
4. Feedback & Accommodation Requests
We welcome your feedback on accessibility. If you encounter a barrier on our website or at either location, or you need something done differently, contact us and we will work with you to find an accessible alternative.
You can reach us by email at info@hometaste.ca, by phone at (519) 954-5666 or (519) 804-0065, or through our Contact page. Feedback can be given anonymously if you prefer, and we respond within 10 business days.
This policy and any information we publish will be provided in an accessible format or with communication supports on request, at no extra cost.
To request an accommodation or report an accessibility issue, use our Contact page or email info@hometaste.ca.
5. Notice of Temporary Disruptions
If an accessible service or facility is temporarily unavailable, we post a notice here and at the location entrance describing what is unavailable, why, and how long we expect it to last. If you need something while a service is disrupted, contact us and we will help.
6. Employment & Job Applicants
Under the AODA's Employment Standard, accommodation is available throughout our recruitment process on request, including accessible formats of job postings and accommodation during interviews or testing. If you need an accommodation while applying, email info@hometaste.ca or call (519) 954-5666 and we will arrange it.
7. Third-Party Content
Some features of our site link to or integrate third-party platforms, such as our Wix-based online ordering system and third-party delivery services. We cannot control the accessibility of third-party content, but we encourage our partners to provide accessible experiences and will take your order or booking through another channel when needed.
8. Updates to This Statement
We review and update this Accessibility Statement as our website and services evolve, and whenever accessibility standards change. The most recent version will always be available here.