Front Desk & Customer Service

Position Overview

As a Front Desk & Customer Service team member at HomeTaste, you'll be the first point of contact for our guests. You'll take orders, manage pickups, handle customer inquiries, and ensure every customer has a great experience at our Kitchener or Waterloo location. We're looking for friendly, organized, and customer-focused individuals who can multitask in a busy restaurant environment.

Responsibilities

• •Greet customers and take orders in person and by phone
• •Process payments using our POS system
• •Manage pickup orders and ensure accurate order fulfillment
• •Handle customer inquiries, feedback, and concerns professionally
• •Maintain a clean and welcoming front-of-house area
• •Coordinate with kitchen staff on order timing and special requests
• •Promote menu items, specials, and loyalty programs

Requirements

• •Previous customer service or retail experience preferred
• •Comfort with POS systems and cash handling
• •Excellent communication and interpersonal skills
• •Friendly, positive attitude with a customer-first mindset
• •Ability to multitask in a fast-paced environment
• •Familiarity with online ordering and pickup systems is an asset
• •Flexible availability including evenings, weekends, and holidays

Schedule

Full-time and part-time positions available. Shifts include mornings, afternoons, evenings, weekends, and holidays.